Return & Exchange Policy
At VibeX Sports, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help with a smooth and hassle-free return or exchange process.
🔄 Return Eligibility
You may request a return or exchange within 14 days of receiving your order if:
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The item is unused, unworn, and in its original packaging
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Tags and labels are still attached
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The item is not a clearance, personalized, or final sale product
📦 How to Request a Return
To initiate a return or exchange:
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Email us at returns@vibexsports.com with your order number and reason for return
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Our support team will guide you through the return process
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Securely pack the item and ship it to the return address provided
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Once received and inspected, we’ll process your refund or exchange within 7–10 business days
Note: Customers are responsible for return shipping costs unless the product was defective or incorrect.
✅ Accepted Return Reasons
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Incorrect item received
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Size or fit issue
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Product damaged during shipping
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Item does not match description
❌ Non-Returnable Items
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Used or washed items
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Custom-made or personalized products
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Final sale or clearance items
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Items returned after 14 days
💳 Refunds
Approved refunds will be processed using the original payment method. Please allow additional time for your bank or payment provider to reflect the refund in your account.
🔁 Exchanges
Want a different size or product? No problem! Exchanges are processed as a new order once your return is approved. Let us know your preferred item, and we’ll handle the rest.
🌍 International Orders
International customers must cover return shipping charges and may be responsible for customs fees. Please contact us for specific return instructions based on your country.
📩 Need Help?
We’re here to assist you every step of the way.
Email: returns@vibexsports.com
Phone: +33-XXX-XXXXXXX
Address: VibeX Sports, Paris, France
Shop confidently at VibeX Sports — where performance and customer satisfaction go hand in hand.